Last Updated: December 9, 2025

At HeyWhiskey, we aim to provide a secure, transparent, and seamless payment experience for all customers across Canada. This Payment Policy outlines the accepted payment methods, billing terms, security protections, currency rules, and customer responsibilities.

1. Accepted Payment Methods

We accept a wide range of secure and globally trusted payment options:

Credit & Debit Cards

• Visa
• MasterCard
• American Express
• Discover
• Diners Club
• JCB
• UnionPay

Digital Wallets & Express Checkout

• Apple Pay
• Google Pay
• Shop Pay
• PayPal

All payment methods listed above are processed through encrypted, PCI-compliant payment gateways for maximum security.

2. Currency Accepted

Prices shown on the website are exclusively in Canadian Dollars (CAD).

• All transactions, billing, and refunds are processed in CAD.
• The prices displayed include the applicable sales tax (VAT/GST/PST).
• Customers will not incur currency conversion fees from HeyWhiskey, as all payments are domestic transactions in Canadian currency.

3. Payment Authorization & Verification

To prevent fraud and unauthorized transactions:

Payment may undergo verification checks, such as

• Billing address validation
• Card issuer authentication
• Security code (CVV) confirmation
• 3D Secure Verification, where applicable.
• We conduct a fraud risk assessment through our payment gateway.

If additional verification is required:

• The order may be temporarily placed on hold
• We may contact you for identity or payment confirmation
• Orders that fail verification may be canceled for customer safety

4. Payment Processing Time

Instant Processing:

Most digital payments (Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, PayPal, etc.) are processed instantly.

Possible Delays:

Payments may take slightly longer if:

• Bank systems delay authorization
• Additional verification is required
• Fraud protection systems flag the transaction

No order is shipped until full payment has been successfully processed.

5. Taxes, VAT & Additional Fees

• Taxes and Fees Included: Product prices displayed on the website include applicable VAT (Value Added Tax) or provincial sales taxes (GST/PST, where required by law).
• Calculation: Applicable taxes will be calculated based on the shipping destination within Canada and will be clearly displayed before the final checkout stage.
• No Import Duties: As all shipments are domestic (within Canada), customers are not charged import duties or customs fees.
• Customer Responsibility: Customers are responsible for any non-HeyWhiskey charges, such as fees imposed by their individual bank or payment provider for other services.

6. Billing Information Accuracy

Customers must provide accurate and complete billing information.

You are responsible for:

• Providing correct name, address, and payment details
• Ensuring your card or payment wallet has sufficient funds
• Updating expired cards or payment methods

Incorrect billing details may cause order delays or automatic cancellation.

7. Payment Security & Encryption

HeyWhiskey prioritizes customer safety.

We use:

• PCI DSS Level-1 certified payment gateways
• SSL (Secure Socket Layer) encryption
• Tokenized card storage
• 3D Secure authentication on eligible cards
• Fraud detection & risk assessment tools

We never store:

• Full credit card numbers
• CVV codes
• Sensitive payment details

All payment information stays protected through encrypted networks.

8. Fraud Prevention & Safety Protection

To protect our business and customers:

HeyWhiskey reserves the right to:

• Flag or cancel suspicious orders
• Request ID or payment verification
• Limit or block accounts showing repeated chargebacks
• Report fraudulent activities to legal authorities

Fraudulent payment behavior will result in permanent account restrictions.

9. Payment Declines

Your payment may be declined due to:

• Insufficient funds
• Incorrect billing details
• Card expiration
• Bank restrictions on online/international purchases
• Suspicious activity flagged by your bank
• Technical issues with your payment provider

If your payment fails, we recommend:

• Using another payment method
• Checking with your bank
• Trying again after updating information

10. Order Confirmation & Receipts

Once your payment is successful:

• You will receive an order confirmation email immediately
• A digital receipt will be issued to the email used during checkout
• If you do not receive confirmation within 10 minutes, contact support

11. Refund Method

Refunds are always issued to the same payment method used for purchase.

Examples:

• Apple Pay → refunded back to Apple Pay
• PayPal → refunded to your PayPal balance/method
• Visa/MasterCard → refunded to your original card

Refund processing time:

• 5 business days (Monday to Friday) after approval
• Some banks may take longer to post refunded amounts

12. Chargebacks & Disputes

Before filing a chargeback with your bank, customers must contact HeyWhiskey directly.
We can resolve:

• Billing errors
• Duplicate charges
• Missing refunds
• Accidental purchases

Unnecessary or fraudulent chargebacks may result in:

• Account suspension
• Order cancellation
• Legal action for abuse

13. Customer Responsibilities

Customers agree to:

• Use legally owned and authorized payment methods
• Ensure accurate billing and payment information
• Not engage in fraudulent purchase behavior
• Contact us if any unauthorized charge occurs

14. HeyWhiskey Responsibilities

We ensure:

• Secure payment processing
• Correct billing and invoicing
• Immediate confirmation after successful payment
• Full transparency of fees and taxes
• Protection of all financial information

15. Business Information

HeyWhiskey is a brand operated by the company Andrii Khavro

Registered Company Name: Andrii Khavro

Company Registration Number: 1001221008

VAT Number: 700711823RT0001

Registered Address: 8 Mercer Street, Toronto, Ontario, M5V 0C4, Canada.

Email: info@heywhiskeyshop.com

Phone: +1 437-870-1603

Business Hours: 9:00 AM–5:00 PM (Monday to Friday), (GMT-05:00) Eastern America Standard Time (Toronto)

16. Policy Updates

HeyWhiskey may update this Payment Policy at any time.
Changes are effective immediately once posted on our website.