FAQs

We’ve gathered answers to the most common questions from our customers across Canada.
If you need further assistance, feel free to contact us anytime at info@heywhiskeyshop.com or +1 437-870-1603.

SHIPPING & DELIVERY

1. Where do you ship?

We ship to:
All provinces and territories are in Canada

2. How long does shipping take?

Processing Time: 1–3 business days (Monday to Friday)

Delivery Time:

Canada

Standard delivery: 3–9 business days (Monday to Friday)
Total Delivery Time (Canada): $1-3$ Business Days (Processing) + 3 $4-8$ Business Days (Transit) = 4 $5-11$ Business Days (Monday to Friday).

3. What shipping carrier do you use?

We ship through Chit Chats, which partners with:

Canada Post
UPS
Other regional carriers

4. How much is shipping?

Shipping is free for all orders within Canada.

5. Do you provide tracking numbers?

Yes! All orders include tracking.
Tracking becomes active within 24–48 hours after dispatch.

6. My tracking says “Delivered,” but I didn’t receive my package. What should I do?

If the package is marked as "Delivered," it means the carrier delivered it to the address.
Please check:

Your mailbox
Your community mailbox
Neighbors
Building reception

If still missing, file a claim with the carrier.
HeyWhiskey is not responsible for packages stolen after delivery.

7. Can I change my shipping address after ordering?

Yes, you can change your address within 24 hours of placing your order.
Thereafter, address changes are not possible.

If items are already shipped or in transit, an address change is no longer possible. We can only change it before dispatch.

8. Can I cancel my order?

Yes, within 24 hours.
After 24 hours, your order may already be processed or shipped.

Orders cannot be canceled once they have been shipped or are in transit. We can only cancel it before dispatch.

PRODUCT & MATERIAL

9. What materials do you use for your rings?

Our rings are crafted from premium materials, including

Authentic whiskey barrel wood
Real guitar strings
Damascus steel
Stainless steel
Tungsten
High-quality resins (for stabilization)

10. What makes Barrel Wood Rings special?

Our Barrel Wood Rings use real reclaimed whiskey-barrel oak, offering:

Unique grain patterns
Rustic character
Natural warmth
Authentic whiskey heritage

No two rings are identical.

11. What makes the guitar string rings unique?

Each Guitar String Ring includes actual guitar strings incorporated into the design.
These rings are perfect for musicians, music lovers, and creative spirits.

12. What is Damascus Steel?

Damascus steel is created by forging multiple layers of steel into

Distinctive wave-like patterns
Highly durable structure
Unique, artistic finish

Each ring has its own pattern—no replication possible.

13. Are your watches water-resistant?

Most watches have standard splash resistance, meaning they are safe from:

Rain
Handwashing
Light exposure

Not suitable for:
Swimming
Showering
Diving

(If needed, I can add water-resistance ratings for each watch model.)

14. What about the wallets—what materials are used?

Our wallets are crafted from:

Premium full-grain leather
Barrel-inspired textures
Durable stitching
Minimalist slim design

RING SIZING

15. How do I find my ring size?

You can use:

A ring-sizing chart
A measuring tape
A local jeweler for accurate sizing

We recommend measuring at least two different times of the day.

16. Do you offer half sizes?

Yes, many of our ring designs come in half sizes.

17. What if I order the wrong size?

We offer easy exchanges within 30 days, as long as:

The ring is unused
In the original condition.

RETURNS, EXCHANGES & REFUNDS

18. What is your return policy?

You may return items within 30 days from delivery.

Items must be:
Unused
In the original packaging
In perfect condition

19. Are returns free?

Return shipping cost may apply unless:

The item is defective
The wrong item was shipped

20. How long will it take to receive my refund?

Refunds are processed within 5 business days (Monday to Friday) after we receive the returned item.

21. What if my item arrives damaged?

Photos of the damage
Order number

We will replace or refund depending on the situation.

22. Can I exchange my ring for a different size?

Yes! Exchanges are accepted within 30 days.

WARRANTY

23. Do your products come with a warranty?

Yes! All eligible items include a 12-month limited warranty covering:

Manufacturing defects
Material defects
Function issues

24. What does the warranty NOT cover?

Wear & tear
Scratches
Accidental damage
Water exposure (beyond rating)
Lost or stolen items
Unauthorized repairs

25. How do I file a warranty claim?

Email us at info@heywhiskeyshop.com

Include:

Order number
Photos/video of the issue
Description of the problem

PAYMENT & TAX

26. What payment methods do you accept?

We accept:

Visa
Mastercard
American Express
Discover
Apple Pay
Google Pay
Diners Club
Shop Pay
PayPal
JCB
UnionPay

27. Are payments secure?

Absolutely.
We use:

SSL encryption
Secure checkout
PCI-compliant processors

Your payment details are never stored.

SECURITY & ACCOUNT

28. Do I need an account to order?

No—you can check out as a guest.
Creating an account helps track orders easier.

29. How secure is my personal data?

We follow industry standards, including:

Encryption
Firewall protection
Fraud detection tools

See our Privacy Policy for full details.

PRODUCT-RELATED

30. Are your rings hypoallergenic?

Yes, most materials are hypoallergenic.
If you have sensitive skin, Damascus & Tungsten are great choices.

31. Will Barrel Wood Rings get damaged by water?

Barrel wood is stabilized and protected, but we recommend avoiding:

Showering
Swimming
Excessive moisture

32. Do rings feel heavy?

Damascus & Tungsten rings are dense and premium-feeling.
Barrel Wood Rings are lighter and extremely comfortable.

33. Can I get a custom engraving?

We currently do not offer engraving, but we may offer it soon.

ORDER ISSUES

34. My order is delayed—what do I do?

Delays are rare but possible due to:

Weather
Carrier backlogs
Customs delays

If delayed beyond the expected time, contact us.

35. I received the wrong item—what should I do?

Email us within 48 hours with photos.
We will fix the issue immediately.

CONTACT

36. How can I contact HeyWhiskey?

HeyWhiskey is a brand operated by the company Andrii Khavro

Registered Company Name: Andrii Khavro

Company Registration Number: 1001221008

VAT Number: 700711823RT0001

Registered Address: 8 Mercer Street, Toronto, Ontario, M5V 0C4, Canada.

Email: info@heywhiskeyshop.com

Phone: +1 437-870-1603

Business Hours: 9:00 AM–5:00 PM (Monday to Friday), (GMT-05:00) Eastern America Standard Time (Toronto)

37. Where is HeyWhiskey based?

We are proudly based in:
Toronto, Ontario, Canada