Return & Refund Policy—HeyWhiskey

Last Updated: December 9, 2025

Your satisfaction is our priority. This comprehensive Return & Refund Policy explains the full process, rules, responsibilities, and timelines for returns, exchanges, damaged items, lost shipments, and refunds at HeyWhiskey.

1. Return Window

You may request a return within 30 days of receiving your order. The 30-day return window begins on the date the carrier marks the package as delivered.

After 30 days:

• Returns or exchanges are generally accepted only if the item is defective, damaged, or incorrect.
• Warranty or special-case exceptions may apply depending on the item.

2. Exchange Policy

You may request an exchange if:

• You received the wrong item
• You want a different size, variation, or similar product
• The item arrived damaged or defective

Conditions:

The replacement item must be in stock.

If the item is not in stock, you may choose one of the following options:

• A refund
• A similar item has equal value.

Exchanges are processed after the returned item is received and inspected.

3. No Restocking Fee

HeyWhiskey does not charge any restocking fees for eligible returns or exchanges.
You will receive 100% of the product value (minus any non-refundable shipping costs, if applicable).

4. Return Eligibility Requirements

To qualify for a return, the item must meet all the criteria below:

Condition Requirements

• The item must be unused, unopened, and not visibly worn
• Must be in original packaging
• All tags, safety seals, labels, accessories, manuals, and inserts must be included

Proof of Purchase

Customers must provide:

• Order number
• Purchase receipt or confirmation email

Items Not Eligible for Return

• Items marked as Final Sale
• Items returned after 30 days without prior approval
• Items damaged due to customer misuse
• Customized or personalized products
• Gift cards

5. Return Shipping Costs

Customer Pays Return Shipping When:

• The customer changes their mind
• Wrong size or variation ordered
• No defect or error from HeyWhiskey

HeyWhiskey Pays Return Shipping When:

• Item arrives damaged
• Incorrect item received
• Defective product
• Carrier-related damage

In such cases, we provide a prepaid return label (when applicable).

6. How to Initiate a Return

To start your return, follow the instructions below:

Step 1—Contact Customer Support

Email us at info@heywhiskeyshop.com with the subject line:
“Return Request—Order #(Your Order Number)”

Include the following details in your email:

• Full Name
• Order Number
• Reason for return

Photos or video of the product (required for damaged/incorrect items)

Whether you want:

• A refund
• Exchange
• Replacement

Step 2—Receive Return Authorization

Within 24–48 business hours, our support team will review your request and send:

• Approval confirmation
• Return authorization number (RMA)
• Shipping instructions
• Return address
• Prepaid label (if applicable)

Do not ship any item before receiving approval.
Unauthorized returns may be rejected.

Step 3—Prepare Your Return Package

• Pack the item securely in its original packaging
• Include all accessories, inserts, and manuals
• Add your order number and RMA inside the package
• Seal the package properly

We strongly recommend taking photos of your packaged return for proof.

Step 4—Ship the Item Back

Use either:

• The prepaid return label provided by us, or
• Your preferred courier (customer-paid returns)

Keep a copy of your return tracking number.

Step 5—Inspection

Once your item arrives at our facility:

• Inspection takes 1–3 business days (Monday to Friday)
• We check condition, eligibility, and completeness

Step 6—Refund or Exchange Processing

After verification, we will:

• Process your refund
• Send your replacement/exchange item

Refunds take 5 business days (Monday to Friday) to reflect in your original payment method.

7. Return Methods

Depending on your case and region, returns may be processed through:

• Prepaid return label
• Customer-arranged shipping
• Drop-off at courier location
• Returnless refund (special cases: low-value items, severe damage, courier error)

8. Refund Processing Time

Once we receive your returned item:

A refund will be issued to the original payment method within 5 business days of item inspection. Please allow a total of 7-10 calendar days for the credited amount to appear in your bank or payment account.

Note: Banks and credit card companies may delay posting the refund.

9. Customer Responsibility

Customers must:

• Provide accurate information when requesting returns
• Ensure safe and secure packaging
• Pay return shipping (in eligible cases)
• Track the return shipment
• Report issues within the stated time limits
• Avoid using items before returning

Failure to follow return instructions may void eligibility.

10. HeyWhiskey Responsibilities

We are responsible for:

• Providing clear return instructions
• Assessing items fairly
• Paying return postage for eligible cases
• Processing refunds in the promised timeline
• Replacing items damaged or lost in transit

11. Return Address

HeyWhiskey—Returns Department

8 Mercer Street, Toronto, Ontario, M5V 0C4, Canada.

IMPORTANT: Items returned without authorization may be refused or lost.

12. Damaged, Defective, Incorrect, or Missing Items

Customers must report any issues within 48 hours of delivery.

We require:

• Photos of the damaged/defective item
• Images of packaging & shipping label
• Order number

Eligible resolutions:

• Replacement
• Exchange
• Partial refund
• Full refund
• Reshipment at no additional cost

13. Lost Parcel Policy

A package may be declared lost if:

• There are no tracking updates for several days
• The carrier confirms the parcel cannot be located

In such cases:

• The customer receives a free replacement or full refund
• Investigation may take up to 7 business days

14. Order Cancellation Policy

Orders may be canceled within 24 hours of placing the order.

• If already shipped, it cannot be canceled
• You may request a return after delivery

Refunds for cancellations: 5 business days (Monday to Friday)

15. Lost or Missing Returns

HeyWhiskey is not responsible for return packages that:

• Are shipped without tracking
• Are lost due to courier error when customer paid for shipping
• Are misdelivered due to wrong return address by the customer

Refunds are processed only after the return is received.

16. Late or Missing Refunds

If your refund has not appeared after 5 business days:

• Check your bank account
• Contact your credit card company
• Contact your bank
• If still unresolved, email us at info@heywhiskeyshop.com

17. Items Returned Without Approval

Items returned without prior authorization:

• May not be processed
• May not be refunded
• May be sent back at the customer's cost

18. Policy Abuse Prevention

HeyWhiskey may refuse returns if:

• Excessive returns are made
• Items show signs of misuse
• The customer repeatedly claims “item not received.”
• The return pattern indicates exploitation of policy

We reserve the right to block customers engaging in abuse.

19. Fraud, Abuse & Safety Protection

To maintain security, we may:

• Flag suspicious orders
• Cancel high-risk transactions
• Require identity or payment verification
• Take legal action in cases of refund fraud

20. Business Information

HeyWhiskey is a brand operated by the company Andrii Khavro

Registered Company Name: Andrii Khavro

Company Registration Number: 1001221008

VAT Number: 700711823RT0001

Registered Address: 8 Mercer Street, Toronto, Ontario, M5V 0C4, Canada.

Email: info@heywhiskeyshop.com

Phone: +1 437-870-1603

Business Hours: 9:00 AM–5:00 PM (Monday to Friday), (GMT-05:00) Eastern America Standard Time (Toronto)

21. Policy Updates

HeyWhiskey reserves the right to update, modify, or replace this policy at any time.
Changes take effect immediately upon being posted on our website.